Shipping
We directly manufacture all wooden products, DIY construction kits, and puzzles in our dedicated workshop in Sereď, Slovakia. We partner with Packeta, which seamlessly integrates with leading national postal and courier networks across Europe (DHL, Hermes, InPost, and Austrian Post). This integration ensures fast, reliable, and fully tracked delivery directly to your boutique, warehouse, doorstep, or automated pickup boxes.
Delivery Rates & Timelines by Country
| Country & Timeline | MINI €0.00 - €49.99 |
MEDIUM (Standard) €50.00 - €299.99 |
MEDIUM (Special B2B) €300.00 - €649.99 |
MAXI (Premium) €650.00 and up |
|---|---|---|---|---|
| Slovakia 2 - 3 business days | €3.50Packeta Z-BOX (Enter Box code in Address field) | €4.00Courier via Packeta | €4.90Volume Courier via Packeta | €6.90Heavy Courier via Packeta |
| Czech Republic 2 - 4 business days | €5.00Zásilkovna Z-BOX (Enter Box code in Address field) | €5.50Zásilkovna Domů Courier | €6.50Zásilkovna Domů (Heavy Box) | €8.50Zásilkovna Domů (Bulk Freight) |
| Austria 2 - 3 business days | €7.90Austrian Post International | €7.90Austrian Post Courier | €10.90Austrian Post (Volume Disc.) | €13.90Austrian Post (Bulk Freight) |
| Poland 2 - 4 business days | €5.00InPost Paczkomat (Enter Box ID in Address field) | €5.90InPost Courier to Address | €6.90InPost Courier (Heavy Box) | €8.90InPost Courier (Bulk Freight) |
| Hungary 2 - 4 business days | €5.00Packeta Z-BOX (Enter Box code in Address field) | €5.90Packeta Courier to Address | €6.90Packeta Courier (Heavy Box) | €8.90Packeta Courier (Bulk Freight) |
| Netherlands & Belgium 3 - 5 business days | €12.50DHL / PostNL International | €12.90DHL / PostNL Courier | €13.50DHL / PostNL (Volume Disc.) | €16.90DHL / PostNL (Bulk Freight) |
| Italy, Spain & Portugal 4 - 6 business days | €13.50Packeta International to Address | €13.90Premium Courier to Door | €14.50Courier Delivery (Volume Disc.) | €18.90Courier Delivery (Bulk Freight) |
Production & Fulfillment Times
Please note that we primarily operate on a Made-to-Order system to guarantee maximum quality and precision for every laser-cut item. However, we always maintain a rolling stock buffer of our products in our Slovak facility to speed up distribution.
To ensure complete transparency, when you proceed to the Checkout page, a dedicated information field will display the status of your entire order. This field will instantly notify you whether your combined items are "In Stock & Ready to Ship" or if certain parts of your bulk order "Require Production Time".
Taxes, Duties & Fees
Since all shipments originate from Slovakia (EU), orders sent to Germany, Austria, Czech Republic, Poland, and Hungary are 100% exempt from any customs duties, import taxes, or processing fees. The final price calculated in your cart at checkout is the exact amount you pay.
Frequently Asked Questions (FAQ)
How do I select a specific Z-BOX or Paczkomat pickup point?
For MINI orders, simply enter the exact address or unique code of your preferred Packeta Z-BOX or InPost Paczkomat inside the shipping address field at checkout, or leave a note in the order comments.
Are delivery dates guaranteed?
Delivery timelines listed above are standard estimates provided by Packeta and their local partners (DHL, Austrian Post, InPost). While over 95% of shipments arrive on time, minor delays can occur during peak seasonal holidays.